Client Manager

We're working with a truly multidisciplinary branding agency who deliver across brand identity, service design, product design (think industrial design/physical stuff, not apps), and product strategy. They're very much an up and coming business, and their client services director - a relatively new addition to the team - has now got them set up with proper operational process to help the creatives and designers get the most out of their time and creativity.

Culture-wise, they've got a newly established leadership team, a highly progressive and flexible benefits package, a lovely office space, and do a nice range of social experiences as a group (craft workshops, exhibitions etc).

As it stands, the account management team is three people (one of whom I just placed there and has given me a rave review) but thanks to client growth they are looking to another client manager to the team.

What You'll Be Doing

This is very much a classic account manager role, with a range of client management and project delivery responsibilities. You'll be responsible for:

• Leading client relationships on 2-3 accounts.
• Managing the creative briefing process.
• Managing day to day client reporting and admin.
• Keeping clients in the loop on project updates and managing creative reviews.
• Shaping your client's business by taking a highly strategic approach to the programme of work you are delivering.

Client wise, you'll have a green tech client, as well as a pair of hospitality/wellbeing brands.

Like all creative agency roles, you'll probably end up getting involved in a little more than this though, so be prepared to roll your sleeves up!

Who We're Looking For

We're looking for people who have an obsession with the brand experience as a whole - how it works in the physical space, in a digital environment, and from a traditional design standpoint. That, and adaptable, organised and diligent people with strong communications skills and proven account management experience. Background wise, we want somebody who's worked in a multidisciplinary agency and has covered at least three of the four main areas of work: brand identity, strategy for brands & services, industrial & product design, and the digital design side of things.

There is a lot of scope to grow and develop with this agency, so a desire for a lot of exposure is pretty important for this one. They love hiring people so ambitious they might put other agencies off. A general sense of curiosity and interest in the world around you will also go a long way with this one.

All the usual personality traits apply - we are after somebody who wants to roll their sleeves up and muck in with a tight knit, highly collaborative team. Again, strong communications skills are an absolute must.

If this sounds like the account management role for you then get in touch now at CS@tomorrowlondon.co.uk
If this isn't for you, take a look at the other jobs we've got live - no doubt there will be something of interest.