Senior Account Manager
Senior Account Manager/Account Director
Our client is a creative consultancy that imbues brands with cultural capital.
They believe that having an awareness of, and sensitivity to, societal shifts is crucial if innovation is to happen and are reshaping worldviews by connecting local culture with a global audience. Based in London and Seoul, the agency collaborates with an international network of partners who value immersive, real-world analysis as the foundation for creative ventures. The company takes a holistic approach to brand design, working to detect potential business challenges while developing creative solutions.
Whether guiding external brands or launching its own, this agency conducts research that cuts through to business concerns and opportunities. They break down the boundaries traditionally found between client, agency and external partners to foster an atmosphere of collaboration and transparency. Their agile associates model is a response to the fact that each project calls for its own collection of independent consultants, agencies, studios or other creative and commercial outfits, resulting in truly bespoke solutions. Their global network also provides access to independent thought leaders from diverse backgrounds and industries who take on advisory roles, providing feedback and initial market reactions, testing hypotheses and, importantly, helping to seed new ideas with key industry figures.
Our client is looking for a leader and collaborator. This person will be managing key pieces of business and supporting the growth of our account management team. They are looking for someone who can be a true partner to their clients, and their cross-functional design and editorial teams, and support the larger team in creating revolutionary design work. Most of all, you are committed to participating in the co-creation of a new kind of firm.
This client-facing role is based in London however there will be a lot of international travel for longer periods of time.
Managing multiple accounts and supporting the growth and health of each client and their business; building and maintaining strong relationships with senior client.
Acquiring a thorough knowledge of the client’s industry, business, and key stakeholders
Accountable for maintaining client satisfaction and management of expectations while ensuring that the work is on strategy, on time, and on budget
Seeking out and developing new business opportunities with existing clients and with prospective clients
Working with internal teams to nurture their performance, skills, and personal development
Training and guiding the team to ensure a full understanding of the client brand, their key products and services, business sectors, and buyer behaviours
Collaborating with internal teams across departments to ensure that all work is executed flawlessly from briefing to post-campaign reporting
Effectively presenting ideas or solutions internally/externally with an ability to command attention and manage group dynamics through compelling communications
Working cross-functionally with management team and departments
Partnering with the business development team to seek out and develop new business opportunities with existing clients and with prospective clients
Working with internal teams to nurture their performance, skills and personal development
Inspiring, motivating and mentoring the team to manage clients professionally
Training and guiding the team to ensure full understanding of the client brand, their key products and services, business sectors, and buyer behaviours
What they do
The Ideal Candidate
BA or equivalent experience required
5-10+ years of agency experience managing teams and clients
Digital and content experience preferred
Exceptional communication skills
Experience working on extremely fast-paced businesses in a highly competitive and evolving industry
Must be extremely organized and detail-oriented in a production intensive environment
Strong problem-solving skills
Very familiar and active user of social media
Holds a proficient understanding of print and digital production process
Proficient with Google, Apple & Microsoft productivity apps
This is a fantastic opportunity to join an organization who are dedicated to ideas, process, and vision. They are collaborators who believe optimism is a strategy for making a better future, and they recognize that great stories come from people with all manner of backgrounds and experiences.