Experience Designer

Atlantic House Office, Tamworth (Atherstone Region)
£48,515 - £55,885
01 Jan 2022
28 Feb 2022
Contract Types
Full Time
Design Disciplines
Digital / Web

We are seeking a highly motivated individual to join our dynamic team as a Service Designer, based at our Tamworth Office in the UK.

This is a great opportunity for the successful candidate to play a key part in shaping the future of ALDI globally. Your role will be leading on designing and optimising new and current business services within ALDI’s Customer Interaction Domain; focusing on the experience had by customers in every interaction with the ALDI brand and enhance ALDI’s digital presence globally in the Retail sector.

You will be joining the Global Service Design team responsible for creating new Digital and Commerce services working in conjunction with each country representatives.

Experience Designers focuses on customer and employee interactions with a view to understand, design, test and prototype the customer experience across channels. You will ensure all designs align with The ALDI brand differentiators. Ensure usability and adoption of services by creating a consistent experience across all customer touch-points, design world class experiences, follow industry trends and match the highest accessibility standards.

This is a fantastic opportunity for you to develop within the business and play a key part in shaping the future of Aldi globally. Ready for more? Apply to join #TeamAldi today!

Your New Role:
• Use design tools to create concept sketches, user flow diagrams, low fidelity wireframes, storyboards, prototypes, and interaction specifications
• Link the development of conceptual ideas into concrete designs in line with a brands identity and business strategy
• Take an ‘outside in’ design approach i.e., what does the service need to look like from an end / user customer perspective
• Provide a clear vision for improving design processes and explaining and presenting design decisions to service designers, business owners and stakeholders
• Consider existing applications and evaluating their effectiveness
• Consider the human-computer interaction element of a design
• Define interaction models, user task flows and user interface specs
• Communicate scenarios (hypothetical users), end-to-end experiences, interaction models, and screen designs to other people working on a product
• Develop and maintain design wireframes (basic mock-ups of applications) and specifications
• Work with Service Designers to understand the macro level design to enable detailed work on user experience aspects
• Work collaboratively with the UI/UX Centre of Excellence within the central technical team
• Work with Visual Designers to incorporate a visual or brand identity into the finished product
• Work with a focus on the mobile experience and how we can preserve the experience across all devices

About You:
• Excellent creative design capabilities
• Strong capability in designing customer facing assets or services
• Experience working with UX/UI elements and design
• Highly proficient in using creative design software including Adobe creative suite, Figma and Miro
• Ability to bring customer propositions to life from a service perspective
• Capable of creating multiple design iterations and visual prototypes based on data and stakeholder feedback
• Experience of leading design workshop
• Excellent presentation skills
• Thrives within a fast-paced environment with the ability to manage several projects at once
• Proactive, able to work collaboratively and deal with ambiguity
• Confidence to suggest improvements or new services

What you will get in Return:
• Salary starting from £48,515 rising to £55,885
• 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week.
• 5 weeks’ annual leave plus Bank Holidays.
• In office flexitime.
• Full training provided.
• Company sick pay scheme.
• Company maternity, paternity and adoption leave pay after 2 years
• Long service rewards.
• A variety of Aldi Perks

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