General Manager / Operation Manager

London (Central)
£45k to £50k + pension, business expenses
02 Aug 2021
30 Aug 2021
Contract Types
Full Time
Design Disciplines
Furniture, Interior

Our client designs and makes bespoke kitchens and every single piece of cabinetry is built to last - they are strong believers in sustainability and want their kitchens to be their clients' ‘forever’ kitchens.

Due to the growth of business and looking ahead, they have created a new role which is a Senior Management position and the linchpin between all parts of the business.

Day-to-day responsibilities for the Operations Manager / General Manager will be:

  • Management and allocation of leads and opportunities and the sales pipeline in general
  • Overseeing client projects from sale through to final project completion
  • Ordering of materials and appliances as well as supplier management
  • Quoting and invoicing (not bookkeeping)
  • Pre and post-sales client communication
  • Business process adherence and improvement 
  • Marketing strategy and implementation knowledge would be a bonus

Person and Experience needed for the Operation Manager / General Manager role:

  • People management experience
  • Driven with high standards for quality and attention to detail
  • Excellent customer service ethos and manner and ability to handle high-end clients
  • Positive attitude, calm demeanour and not easily flustered
  • Experience managing business processes and small teams 
  • Experience of the KBB, furniture and/or joinery market a bonus
  • A background of working with smaller sized business' not international or large corporations

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