The Fix are working with a lovely brand who uses kind, natural and effective ingredients to create a range of products suitable for the dry, sensitive and even eczema-prone skin of their users.
They specialise in skin care ranges, they launched nationwide into the UK’s supermarket giants in 2014, and are now category leader since 2019.
Position Overview / Purpose:
This newly created role within the business will focus on managing the day to day running of our busy design studio. Managing and guiding a team of two designers, you will make sure that workflows are tightly managed, leaving the designers to design whilst you manage internal and external stakeholders ensuring that realistic time frames and deliverables are achieved. We are looking for someone who is passionate about quality and consistency of output and who isn’t afraid to say when something isn’t right! You will be organised beyond belief and be a stickler for process – but without tipping over into bureaucracy. You will understand the DNA of the brand and ensure that this is maintained from the most humble POS to the look and feel of a new suite of products.
Our team is very hands on, creative, forward thinking and adept. This role does both doing and delegating, ensuring we get on with things and seize opportunities in a timely fashion. You must want to be part of a team where ‘no’ and ‘can’t’ simply don’t exist. You must be hungry and ambitious for both the business and yourself to succeed, as the two will be completely aligned.
- Manage our assets. Ensure everything on our asset centre is always up to date and accurate. Filing of assets should be done in a timely manner following any photoshoot and tagged / filed appropriately to ensure ease of use for all others in the business as well as our external partners. Own, update and evolve our Style Guidelines, educating internally and externally on the correct use of them. Deliver the design onboarding to ensure everyone is inducted clearly in to design processes and expectations.
- Quality control. Attention to detail is of the highest importance. Ensure consistency of look and feel across all studio output. Ensure brand guidelines are followed at all times. Call it out when something is not ‘on brand’. Owner mentality – you should be proud of everything that comes out of the studio.
- Process. Own the design briefing process and continuously look to optimise it to ensure it is as efficient as possible. Continuously communicate process and what is expected – ensure it is a drum beat throughout the organisation
- Workflow management. Use Monday.com to ensure workflow is managed. Look ahead to predict peaks and troughs. Allocate the design team’s time, prioritising according to the business need.
- Team management and resourcing. Anticipate peaks and troughs and resource accordingly. Support your team and set challenging but realistic deadlines. Set clear goals for the team and strategies alongside tactics to help achieve them. Flag any issues / risks early. Bring in freelance support as and when needed – managing your budget tightly and making the most of external resource through clear briefing to ensure value for money.
- Stakeholder management. Work cross-functionally and keep all parties regularly updated on progress. Manage external creative agencies / suppliers for campaign work and rework.
- Project management. Manage timelines and deliverables, particularly for NPD. Coordination of photo shoots.
- Set the standard, create the culture. Live our values, bringing a growth mindset to all you do. Be an ambassador for the business, whether this is with suppliers, freelancers or any other external third party you have contact with.
- Get stuck in. Flex day-to-day focus to support critical needs of the business as we grow, including things outside of functional area – sleeves rolled up will be the norm!
- These are the main requirements of the role and is not an exhaustive list of duties. It is intended to reflect the nature, range, and context of the work, which will change over time.
You’ll be obsessed with organisation and quality control. You will love managing process, timelines and dotting the i’s and crossing the t’s. You will have an empathy for and an interest in the design process, but ultimately your focus will be on getting stuff done and the studio running in the most efficient way possible – whilst making it fun! You’ll know ‘how’ you do something is as important as ‘what’ you do.
- Experience running a design studio (agency or in-house but ideally across FMCG brands) that works at pace with multiple stakeholders and conflicting priorities
- Knowledge / experience of Health and Beauty, skincare or cosmetics would be great but not essential
- Little black book of freelance resource
- Expert understanding of print and production process and timescales
- Exceptional eye for quality and detail – make it your mission to spot the things others won’t spot
- Able to build relationships quickly. The confidence to go and ask people questions, and to push back on stakeholders at all levels – internal and external – when process is not followed / briefs are not good enough
- Team player but with the ability to get what you need out of others, particularly creatives!
- Expert at managing multiple stakeholders and accepting accountability
- Positive and clear communication style
- Project management experience (Prince 2 qualification advantageous but not essential)
- Expert time management skills and the ability to prioritise your work and that of others in the team
- Ability to adapt quickly and juggle conﬂicting demands calmly when under pressure
- Track record of implementing the optimum level of process to ensure efficient ways of working
- Exceptionally detail focussed and organised – relentlessly high standards
- Proven ability to pick things up quickly – be it systems or processes
- High standards of integrity, honesty, personal curiosity and external competitiveness
- Resilient and persistent in the face of ambiguity and dynamic work conditions
- A sense of humour and a general drive to just get things done!