Client Services Director
This highly sought-after retail design agency, who work with some of the biggest brands within the lifestyle sector, are looking for a Client Services Director to join the team, based in the heart of East London. As CSD, you'll closely support the MD of the agency, quickly establishing yourself as the most senior point of contact on a day to day basis.
- Leading top tier accounts, managing senior clients and stakeholders, establishing relationships and further developing long standing partnerships
- You will work closely with the Project Management team to ensure that each and every project that flows through the studio is executed to precision; you'll use your experience and knowledge to champion the team, pushing for the most creative, streamlined efficiency
- You will have a strong commercial acumen, and be able to spot potential opportunities for growth
- As a senior member of management, you will collaborate with your peers to develop and deliver strategy proposals, attending bi-weekly catch ups, able to provide your MD with clear financial forecasts, adhoc sales reports and status updates
- You will have 2-3 lines of direct report, whilst overseeing a wider team of employees, motivating, leading by best practice and driving the development of individuals
- As CSD, you'll work intently to take onboard client's feedback and use this to steer the team, providing them with constructive criticism, support and encouragement
- This role requires a significant amount of experience with client management; you'll be a strong CSD, or perhaps someone on the cusp of CSD looking for the right agency environment to step up - you must have experience working with a similar creative agency, with any experience across retail design, installations or pop ups highly advantageous
- You'll have a proven track record of managing key stakeholders, growing and developing new accounts
- You'll be a natural at leading and inspiring teams, with prior experience leading a team of Project/ Account handlers
If you are a Client Services Director, either with experience within a retail design, installation or retail marketing agency, or simply have a strong understanding and personal passion for this sector, then please drop your CV over to CS@tomorrowlondon.co.uk ASAP to register your interest.