2nd Line IT Support Engineer

27000-35000 per annum
03 Jan 2019
30 Jan 2019
Contract Types
Full Time
Design Disciplines
Architecture, Other

An award-winning architecture practice is seeking an experienced IT Support Engineer to join their growing IT team. The successful candidate will be responsible for day-to-day phone and desk-side IT support and have the opportunity to get involved in upcoming projects.

Key responsibilities

  • Provide proactive IT Support to the business.
  • Troubleshoot problems.
  • Deal with all Audio and Visual Conferencing set up requests.
  • Liaise with 3rd parties to resolve issues with bespoke applications.
  • Update the ticket management system.
  • Maintain technical documentation to ensure internal records are up to date.
  • Work as part of a team on project related work, assisting with planning and implementation.
  • Provide cover to other team members as required.

Skills and experience

  • 1st/2nd Line IT Support.
  • Windows 7 / Windows 10 Support.
  • Microsoft Office 2013-2016.
  • Incident Management/Helpdesk Ticketing Systems.
  • Microsoft Office 365 Administration.
  • Desktop roll-out experience.
  • Active Directory administration.
  • Software Deployment.
  • Understanding of PC hardware.
  • Basic understanding of infrastructure services.

An exciting opportunity for career development within a well established team and company. Apply now for more info!


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