Our client an agency in the West End of London, have built a reputation for creating great content that helps their clients stand out from the crowd – from handy guides and interactive tools, to exciting videos and insightful podcasts.
At any one time you’ll be supporting the team in meeting (and exceeding), the expectations of at least one of our largest clients, as well as working on one or two smaller projects.
You’ll manage internal resources and budgets while ensuring our strategy – and the creative that comes out of it – are just right for the task at hand. As a key point of contact, the Client Manager role is crucial to maintaining great client relationships – something that’s absolutely fundamental to our success.
In return, as well as a great benefits package – that includes healthcare and contributory pension – you’ll be given opportunities to grow your career and develop your skills, as far as you want to go.
Helping us hit our targets
Nurturing client relationships
What you'll be doing
Simultaneously managing multiple projects.
Taking briefs, briefing creative and planning teams
Selling in and presenting work and plans (from creative to campaign plans).
Some people management responsibility (line management is typically by Client Directors).
Liaising with clients on a daily basis, developing strong, profitable relationships
A client-centric and proactive approach – able to both nurture and grow accounts – whilst ensuring maximum profit is achieved on all projects
Help draft marketing proposals for campaigns, rebrands, digital projects – and be confident in understanding the process
Understand the full ‘marketing mix’ – eg digital, social, inbound, nurture principles – and also partner agency skills eg media planning, PR, data management, search and research
Confidence in helping more senior team members in delivering on strategic client briefs
Proactively thinking of ways to increase the scope of our work for existing clients (especially for our smaller clients)
Involvement in new business; researching, helping draft proposals and responses – as part of the pitch team
Being the best possible representative of our client, encouraging clients to do the most interesting and effective work they can
Working as a team player in the agency and getting involved wherever needed
Supporting our own social media presence
At least 3–4 years’ experience of managing multiple projects, from either a digital, B2B or integrated agency
A client-centric approach to consulting with clients
Excellent written and verbal communication skills
An appreciation for great creative work as well as a passion for marketing and social media
A willingness to work hard and go the extra mile
To be enthusiastic, creative with a great sense of humour
Please send your up to date CV to apply