CX / Service Design Strategist - London - £50-60k

England, London
£50000 - £60000 per annum
20 Jun 2017
18 Jul 2017
Darren Rapp
Contract Types
Full Time
Design Disciplines
Digital / Web
Job Functions

CX / Service Design Strategist - London - £50-60k

*Digital UX Consultant, Experience Design, CX Consultant, Customer Strategy, Proposition/Service Design*

Our client is a leading financial organisation who's values are delivering outstanding service and experiences for their customers and partners. This role is working in the Customer Experience and Design team. The team works with each of the companies business units to define the customer vision and identify and deliver better outcomes for its customers, partners and employees. It does this by adopting an insight driven, user centric design approach.

The individual will help define a customer and partner vision for the business, identify opportunities for improvements and design outcomes that deliver value for customers, partners and the business.

We are looking for someone who can deliver in a strategic role with a blend of creative skills, as well as data and analytics. We are looking for someone who has skills in both of those areas.

The role is focused on strategy and a good candidate should reflect creative skills like service design, persona creation and to-be journey mapping less UX/UI design.

key skills/experience

  • History of strategic roles / projects
  • Experience delivering Discovery phases
  • Creative skills like service design, persona creation and to-be journey mapping.
  • Understanding of user-centred design
  • Background in data and analytics (KPIs/ Measurement, Voice of the customer sentiment e.g. NPS, CSAT, segmentation)
  • Research (customer and product)
  • Work with UX & Visual Designers to create interactive prototypes to enable the business to visualise the design

The CX / Service Design Strategist will drive a focus on User Experience / User-centred design and a culture that puts the customer first. They will do this by creating strategic direction for key initiatives across the business, delivering projects, supporting and educating the business unit customer champions and playing an active role in preparing for and presenting at the monthly Customer Forums.

To apply for the role, please click the 'Apply' button, alternatively please send your CV to Darren Rapp at or call +44 207 928 2525

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