HEAD OF CLIENT SERVICES - CREATIVE AGENCY - LONDON - £50-60K

Location
England, London
Salary
£50 - £60k per annum
Posted
13 Apr 2017
Closes
11 May 2017
Ref
JO-1704-121121
Contract Types
Permanent
Hours
Full Time
Design Disciplines
Branding, Digital / Web, Retail
Job Functions
Account Management

HEAD OF CLIENT SERVICES - CREATIVE AGENCY - LONDON - £50-60K

We are now working with a successful international creative content agency based in London with a portfolio boasting many leading retail and fashion brands. They plan, create, deliver and optimise content, video, photography, digital, creative design and branding that drives sales and builds awareness.

Due to continued growth and successfully acquiring new contracts, they are now looking for an experienced Head of Client Services to join their London team and lead the client services function.

The Role:
The Head of Client Services will be working with some of the UK's leading retail brands in creating and delivering their imagery. They will be responsible for ensuring great client service, account growth and development, financial and resource management. Additionally, they will be responsible for coaching and leading a team of account managers and account executives, developing their skills and improving the team's performance.

  • To lead and manage the client servicing team: regular reporting, resource planning (to assign appropriate team members to projects, to resolve issues), appraisals and personal development of the client servicing team (setting and reviewing targets, contributing to remuneration conversations), recruitment of new team members
  • To lead client development plans for Key Client Relationships.
  • To build strong client relationships at the highest level.
  • To contribute to the process to win new business.
  • To personally lead one or two Key Client Relationships.
  • To seek and develop client development opportunities.
  • Management of senior clients and their expectations
  • Attend key brief and meeting sessions with clients to ensure excellent service
    delivery
  • Delivers sound financial reporting and forecasting

The Candidate:

  • At least 5 years Client Service experience in a fast-paced creative agency
  • Experience in managing Account Managers and Executives
  • Ability to multitask with a proactive and a can-do attitude
  • Excellent communicator, able to inspire your team and spot & develop potential
  • Enthusiastic and highly organised
  • Great industry contacts and reputation


To apply for the role, please click the 'Apply' button, alternatively please send your CV to Darren Rapp at drapp@welovesalt.com or call +44 207 928 2525



 

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