Lead UX Designer
Lead UX/IA Designer
Required skills & attitudes
Critical & strategic thinking
You will be the agency representative to think through complex client challenges, so you'll need to be able to quickly get your head around them and identify the right approach to help you develop the solution.
The ability to appraise a situation, pull it apart and create an approach and thinking for how they can best represent the client and user needs of the project. You'll work alongside experts from the various agency disciplines on the solution, but you will be accountable for the UX approach to both the board and the client.
Team leadership in an agile environment. You're going to be working in a team focussed on solution design and delivery in a constantly evolving environment. You need to be able to identify the journeys, create the wireframes and brief work with the PM and design team to deliver on the approach.
Most of the engagements will be somewhere on the agile spectrum, so you need to understand how Agile works and be able to adapt its principles to the project at hand. Sometimes you'll need to go off-piste from the process - and take the team with you - so it's important you can win hearts and minds.
Clients can sometimes be their own worst enemy, so it's up to you to help keep the momentum up, be a strong and an enabling force when there are obstacles on the track. they're not expecting
miracles here - they know that there are things out of the agencies control - but they're looking for someone who's not going to give up at the first hurdle.
Contributing and helping to lead workshops with client stakeholders of the highest level. The solutions they develop aren't created in a vacuum, they're made collaboratively with our clients
and partners to extract the most value from everyone's expertise.
In our experience, the most powerful method for pooling this expertise and applying it to the challenge is a facilitated
workshop with all the key stakeholders.
They don't expect you to know how they run workshops, but they do need someone who's comfortable leading a group through a process and managing the personalities towards a solution. It's a
transformative process, so it's a tool that they need you to be able to wield.
The ability to quickly understand a client's sector, business & challenges. You don't have to be an expert in banking, re-insurance, law firms or supermarkets to build a
product - but you do need to be able to pick up the fundamentals and then nuance of a business and its challenges quickly if you're going to make a difference.
The agency want people who are curious about how and why things work (or don't) - no matter what the sector - so that they can apply their learning wherever it's valuable.
Required skills & attitudes
Taking initiatives - The digital industry is far from mature and advances at a considerable pace. So the agency must continually reinvent themselves in order to maintain relevance to their customers - to do that they want to benefit from your ideas and initiatives, to make the company perform better.
Autonomy - Whilst the company is supportive and nurturing it is also composed of people who aren't afraid of autonomy. You will often act for the firm and take decisions on its behalf - and they encourage you to do so.
Gravitas - The Lead UX will work directly with a variety of senior clients so you need to earn their trust and respect whilst reflecting the values of the agency.
No Ego - While UX is at the forefront of the agency's solution delivery, getting the job done is a team effort and they all work together to bring out the best in each other.
Approachability - You need to be open and approachable so that members of the team feel they can come to you for advice and ideas.
A radiator, not a drain - You need to transmit enthusiasm, confidence and energy to the team and clients. It will buoy the team on a grey day, and ensure their clients never forget their enthusiasm for helping drive their success.
If interested please send your CV and Portfolio to firstname.lastname@example.org